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Animal Control

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1. Can I volunteer?

We welcome volunteers!

2. Where do you keep the animals?

We maintain one of the most state-of-the-art facilities available.

3. Can I just come and look at the animals?

We love to have visitors and even give tours of our facility from noon until 5:00 pm, Monday through Friday.

4. Do all of the animals stay in Jonesboro?

We partner with other rescues in hopes to find homes for every animal that is in need.

5. Do you return lost pets to their owners?

We use every resource at our disposal to reunite lost pets with their owners.

6. Will you visit my school or church?

We offer a range of educational seminars for schools and other organizations.

7. What are your days and hours of operation?

8:00 a.m. to 5:00 p.m., Monday through Friday.

8. Who do we call after hours?

Police Dispatch.

9. When can we come to see dogs and cats?

Noon until 5:00 p.m., Monday through Friday.

10. Are Rabies Vaccinations from feed stores legal?

No. Rabies Vaccinations have to be administered by an Arkansas state board certified veterinarian.

11. Do you offer microchips for dogs?

We only offer microchipping for dogs that get adopted from our facility.

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City Attorney

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1. What is evidence?

Evidence is what you provide to prove the allegations made in your affidavit. The prosecution’s burden of proof for a criminal case is “beyond a reasonable doubt”. Before a charge is filed with the court, the prosecutor will consider the evidence to determine if there is sufficient proof. 

2. What types of evidence should I submit?

The type of evidence you will need to submit depends on the allegations made in your affidavit. There are different types of evidence that can be considered by the prosecutor. Some examples are:

• Photos or video
• Screenshots of text messages or social media posts
• Voicemails or other audio recordings
• Documentation - Court orders, insurance denial letters, emails, etc.                                                                                                                                     
  *NOTE: if you are requesting restitution (repayment or compensation for damages or injuries) documentation must be provided. (bills, estimates, or receipts for out of pocket expenses) 
• Witness statement- a signed written statement from a person who actually witnessed the crime. 
  *NOTE: the witness’ contact information is required for the prosecutor to consider witness testimony.

3. How can I submit evidence?

After you submit the Electronic Affidavit Form, you will receive an email confirmation from the Jonesboro City Attorney’s Office that will contain instructions for submitting evidence.

4. What happens after I file an affidavit and submit evidence?

The prosecutor will review your affidavit, as well as the evidence you provided, to decide if criminal charges should be filed. Your affidavit will then be denied or approved. This step usually takes less than a week. You may check back with the City Attorney’s Office a week after filing to check the status of your affidavit.

5. What if my affidavit is denied?

If the affidavit is denied, the process is over and no criminal charges will be filed.

6. What if my affidavit is approved by the prosecutor?

If your affidavit is approved, it will be sent to the District Court Clerk’s Office to have a summons issued.  

 After a summons is issued, it will be given to the Jonesboro Police Department for service. The police will serve the defendant with a court date, at which they will plea to the criminal charge(s). The length of time this step takes varies and is dependent upon the difficulty of locating the defendant. 

7. When will a No Contact Order be issued?

A No Contact Order will only be issued if there is a criminal charge issued. If your affidavit is denied for criminal charges a No Contact Order cannot be issued by the Judge.

If your affidavit is approved for criminal charges and a summons is issued, the court can issue a No Contact Order which would be served with the summons. A No Contact Order is not valid until it is served on the defendant by a law enforcement official.  

8. What if the defendant pleads not guilty?

If the defendant pleads not guilty on his/her plea date, the case will be set for trial on a future date. It is at the trial stage that you and your witnesses will receive a subpoena to appear at the trial to testify. 

9. What is a subpoena?

A subpoena is a court order requiring an individual’s appearance at a court hearing.

10. What happens at a trial?

At the trial, both sides will have the opportunity to tell the judge what happened and to present witness testimony and evidence. The judge decides whether the person is found guilty and if so, the judge decides the sentence. The sentence could impose jail time, fines, probation, public service work, classes or a combination of these. 

11. Can I dismiss my affidavit?

No, as with all criminal charges, only the prosecutor or the judge has the authority to dismiss a charge. Once the approved affidavit has left the City Attorney’s Office, charges will not be dismissed by the prosecutor. You will be required appear in court.

12. How can I check the status of a case?

If you need to check the status of an affidavit, you may contact the Jonesboro City Attorney’s Office. 

If the affidavit has been approved by the prosecutor, you may check the status of the court case at: caseinfo.arcourts.gov

13. Who should I contact about….?

Evictions or Civil Disputes:

• Your private attorney or if you cannot afford an attorney contact Legal Aid of Arkansas (870) 972-9224
• Craighead County District Court/ Small Claims Division (870) 933-4508 
• Craighead County Circuit Clerk’s Office (870) 933-4530
  
  

Orders of Protection / “Restraining Orders": 

• Contact the Craighead County Circuit Clerk’s Office (870) 933-4530
  
  

Misdemeanors that Occur Outside of the Jonesboro City Limits:

• Bay                               Heather Owens             (870) 417-3035 bayprosecutor@gmail.com
•  Bono                            Doug Brimhall               (870) 273-8505 dbrimhall@craigheadcounty.org
•  Brookland                    Heather Owens             (870) 417-3035 brooklandprosecutor@gmail.com
•  Caraway                      Doug Brimhall               (870) 273-8505 dbrimhall@craigheadcounty.org
• Cash                             Doug Brimhall               (870) 273-8505 dbrimhall@craigheadcounty.org
•  Craighead County       Doug Brimhall               (870) 273-8505 dbrimhall@craigheadcounty.org
•  Lake City                     Doug Brimhall               (870) 273-8505 dbrimhall@craigheadcounty.org
• Monette                        Doug Brimhall               (870) 273-8505 dbrimhall@craigheadcounty.org
  
  

Police Reports:
Contact the responding police agency directly

• Jonesboro Police Department    (870) 935-5562
• University Police Department    (870) 972-2093
• Arkansas State Police - Troop C  (870) 935-7302
  
  

Felonies or Juvenile Cases:

• 2^nd Judicial District Prosecuting Attorney’s Office (870) 972-4779
• Craighead County Juvenile Court (870) 933-4545
• Craighead County Circuit Clerk’s Office (870) 933-4530 
  
  

Legal Advice (Including Divorce Cases and Child Custody Matters):

Contact your private attorney, if you cannot afford an attorney, contact either Legal Aid of Arkansas (870) 972-9224 for civil matters or the Public Defender’s Office (870) 932-6226 for criminal matters.

Payment Plans or Any Aspect of a Judge’s Sentence:

• Craighead District Court (870) 933-4508
• Court Services (misdemeanor probation) (870) 336-7230
  
  

Reinstatement of Driver Licenses:

• Craighead District Court (870) 933-4508
• Jonesboro Driver Control Office (870) 935-9505
  
  

Bonds or Inmate Information:

• Craighead County Detention Center and Sheriff’s Office (870) 933-4551

*For more information regarding Craighead District Court cases or Craighead Circuit Court cases, please visit: caseinfo.arcourts.gov

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City Stars Soccer

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1. Can my 3 year old play?

Soccer is done by birth year and starts in the fall. In the year that player turns 4 years old, they may play in the fall, even if they are still 3. They may not play in the year that they turn 4 in the Spring.

2. When and where will my child practice soccer?

Your coach will contact you with practice times and locations

3. Can my child play on another team while his game is not going on?

No. A player can only play on one team during the City Stars season.

4. Does the player get to keep the City Stars Uniform

The Uniform must be turned into your coach at the end of the season.

5. My child is an average player and I would like for him or her to play down an age group

A player can only play up in a age group. Because of safety and state rules, players can only play up but cannot play down.

6. Why is my child not on a team with his/her requested friend and not on the practice field I requested?

Unfortunately it is impossible to honor all special request.  City Stars is a recreational league and it is important to keep the teams as even as possible    With so many players and teams, its difficult to honor requests.

7. Do you have to live in Jonesboro to play in City Stars?

No. Anyone in the Northeast Arkansas area is eligible to play.

8. What will my child need to play City Stars Soccer?

City Stars only provides your child a jersey that must be returned to their coach at the end of the season.

You must provide black shorts, black soccer socks, shin guards, and soccer cleats or tennis shoes.

9. Are pets allowed at Joe Mack Campbell Sports Complex?

Absolutely no pets are allowed at the park.

10. Is Smoking or Alcohol allowed at Joe Mack Campbell Sports Complex?

Smoking or drinking alcoholic beverages is not allowed at Joe Mack Campbell Sports Complex.

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Code Enforcement

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1. How tall does the grass have to be before Code Enforcement will write me a citation?

City Ordinance Sec 30-5 states that the grass cannot be more than 12 inches tall.  Usually for first offenses, we will give a written warning as a reminder to keep the grass cut.  If the grass is not taken care of or there is a subsequent complaint or violation, a citation will then be issued.

2. There is a vacant house in my area with tall grass. Who is supposed to take care of the yard?

Property owners are responsible for keeping their yards mowed.  If the owner lives out of the area or has the property has been abandoned, we will send a certified letter and give a due date to have the grass cut.  If the owner doesn’t respond, we will have a contractor cut the grass and charge the owner for the work.

3. When is a vehicle considered to be inoperable?

Under ordinance Sec 30-1, any motor vehicle is inoperable when dismantled, damaged, or is unable to start or move under its own power.  Vehicles that are stored in a garage, completely screened from public view are exempt from these provisions.  Some of the criteria we look at is:

a. Two or more tires are flat.

b. One or more wheels are missing.

c. The hood is raised or missing and has appeared to remain so for more than three days.

d. Weeds or grass have grown up around the vehicle.

e. Major operating components are missing or in such damaged condition so as to make the motor vehicle useless. Major operating components include but may not be limited to: windshield glass, gauges, steering wheel, tie rods, springs, drive train, gear box, rear end, or any part connected with the steering geometry of the motor vehicle or the seats are removed.

 f. The vehicle has no current vehicle tags or registration.

Owners of vehicles that are found to be inoperable are given 30 days to make the necessary repairs to the vehicle or to remove it from the property.  

4. How do I dispose of old furniture, mattresses, or other large items that I want to get rid of?

Legacy Landfill allows residents who live within the city limits to take unwanted household items, furniture, and trash to the landfill free of charge.  All you have to do is provide your address to the attendant at the scale.  Construction debris and hazardous items are also accepted for a fee.

As Jan 1, 2018, residents may bring tires, except Extra-large tires, in any amount to the landfill free of charge.  Extra-large tires are $32.00 each.  See definitions below:

“Small Tire” means a tire that has a load rating of “F” or lower and a rim size of 19” (nineteen inches) or smaller and includes low profile tires.

“Small Tire” includes a tire from any of the following vehicles:

•             An automobile

•             A motorcycle

•             An all-terrain vehicle

•             A lawn mower

•             A golf cart

“Large Tire” means a tire with a rim size greater than 19” (nineteen inches) and a load rating of “F” or higher including without limitation a wide-base or extra-wide single tire.

“Extra-large Tire” means a tire that due to its size or construction is more difficult to process for recycling or disposal than a large tire and costs substantially more to process than a large tire

“Extra-large Tire” includes without limitation tires used, capable of being used, or designed to be used on any of the following vehicles of equipment

•             A skid steer loader

•             Excavation equipment

•             A farm implement, including without limitation, a tractor

•             A backhoe

•             A road grader

•             Industrial Equipment

•             A skidder

•             A heavy-duty truck used off-road for mining

“Extra-large Tire” includes a tire with a load rating of “G” or higher.

5. How do I report an issue to Code Enforcement?

Go to the Request Tracker at https://www.jonesboro.org/RequestTracker.aspx and create a website account or login to make the report.  Choose the category of the issue and follow the instructions on screen.  

6. How do I register to have a yard sale?

Go to the Yard Sale Registration Form at https://www.jonesboro.org/FormCenter/Code-Enforcement-6/Yard-Sale-Registration-Form-54 to fill it out online and submit to Code Enforcement.

The form must be submitted at least 48 hours prior to yard sale, rummage sale, garage sale, etc. and you may not hold more than 4 sales per calendar year at any given address.  Sales lasting longer than two consecutive days will be considered a seperate sale.  Signs must not be placed on street signs, stop signs, light poles or utility poles.

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Collections

Show All Answers

1. How much are my taxes?

You will need to contact the County Tax Collector’s Office: 933-4560.

2. Where do I get a new driver’s license or tags?

DMV 932-2716

3. Is this the assesor’s office?

No.  County Tax Assessor - 933-4570

4. Can I pay my fines here? (police, court)

No.  Fines are to be paid at the Justice Complex.

5. What time is court?

Jonesboro District Court - 933-4581

6. How do I get to your office?

It is located on the First Floor of the Municipal Center located at 300 S Church Street.

7. Where is the police department?

1001 S Caraway Road.  935-5551

8. Why do I have to go to the county office if I live in the city?

The City of Jonesboro does not collect taxes. It is all done through Craighead County offices.

9. Why did my taxes increase?

The City of Jonesboro does not collect taxes. You will need to contact the Craighead County tax collector’s office.

10. Do I have to have a privilege license?

Yes. Per City of Jonesboro ordinance, every company coming into the city limits of Jonesboro.

11. Who do I need to speak to about my parking tickets?

You can call the Justice Complex and speak with them regarding parking tickets. Our office only collects the payments.

12. Where can I find out where someone is buried?

The Cemetery Sexton’s phone number is 930-4696.

13. Why do I have to pay to recycle?

You do not have to pay to recycle, only the one time fee of the purchase of the recycle bin.

14. Who do I contact to about my neighbor’s yard?

Code Enforcement - 933-4658

15. Can you send someone out here to clean out this ditch by my house?

The Street Department is 932-0660.

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E911

Show All Answers

1. How do I know if a situation warrants calling 9-1-1?

Any situation that is life-threatening or involves significant property damage (e.g., a house on fire) should be addressed by calling 9-1-1. Click here for more detailed information on when to – and when not to – call 9-1-1.

2. If I’m in doubt about whether to call or not, should I still call?

Yes. It’s better to be safe and let the 9-1-1 call-taker determine if you need assistance rather than possibly put someone’s life at risk by not taking action.

3. What if I call 9-1-1 by mistake?

DO NOT HANG UP. Tell the call-taker what happened so that he/she knows that there really isn’t an emergency. If you hang up without speaking, you may cause the call-taker to believe that you are in serious danger (e.g., overcome by smoke in a house fire, threatened by an intruder, etc.) and send an officer to your location.

4. What happens when I accidentally call 9-1-1 and hang up?

If you call from a landline phone, your address and phone number automatically appears in the automatic number / location identification (ANI/ALI) system. You will receive a call back from our dispatch center to verify that everything is okay. If you fail to answer the phone, a police officer will be sent to your address to make sure everyone is alright.

If you call from a cell phone, your location and phone number may or may not appear in the ANI/ALI system, depending on your cell phone carrier and what type of cell phone you have. That is why it is extremely important to provide your location and phone number immediately when you call 9-1-1 from a cell phone. In most cases when you call 9-1-1 from a cell phone and hang up, the line will still ring in dispatch and show your phone number. In that case the dispatcher will call you back and to verify that everything is okay.

5. What are the costs of unnecessary 9-1-1 calls?

Prank calls or obvious non-emergency calls to 9-1-1 waste time and money, and pose a danger to public health. When 9-1-1 lines are bogged down by call-takers handling unnecessary calls, someone with a real emergency cannot get through. In many places, these calls are against the law and offenders will face legal action.

6. How can people who are deaf or speech/hearing-impaired call 9-1-1?

People who are deaf or speech/hearing-impaired should have access to a TTY/TDD (Teletype/Telecommunications Device for the Deaf) in their home. Communications centers that answer 9-1-1 calls have special text telephones for responding to calls from these systems and go through regular training and testing to ensure proficiency in handling these types of calls. If someone needs to use a TTY/TDD to call 9-1-1, he/she should:

- Place the phone receiver in the TTY/TDD and dial 9-1-1.

- After the call is answered, press the TTY keys several times to notify the call-taker that the call is being transmitted with this system – this may help shorten the response time to the call. (Please note that this is not required. Operators are trained to check for TTY/TDD if they answer a call with an open line.)

- When the call-taker is connected to his/her TTY, he/she will respond/type “GA” for “Go Ahead.”
Type what type of emergency service is needed – police, fire or ambulance – as well as your name, phone number and the address where the help is needed.

If a deaf or speech/hearing impaired person doesn’t have a TTY/TDD, he/she should call 9-1-1 and simply leave the line open. With most calls, the caller’s address is displayed on the call-taker’s screen and the help will be sent.

7. How can a non-English speaker use 9-1-1?

A call-taker can add an interpreter from an outside line. In this situation, a non-English speaking caller will hear the call-taker briefly speaking to an interpreter as well as some clicking sounds on the line before the interpreter addresses the caller. It is important for the caller to remain calm until the interpreter is on the line.

8. Can I call 9-1-1 from a pay phone?

Yes. Using a pay phone to call 9-1-1 is free. When an emergency situation occurs, simply pick up the phone and dial.

9. When I called 9-1-1, why did the dispatcher ask me all of those questions? All I needed was an ambulance?

In order for you to receive an ambulance, our dispatchers are required to ask a series of questions to determine the nature and seriousness of the problem.

10. I called 9-1-1 for an ambulance and I got a fire truck and an ambulance. Why did you send me a fire truck too?

Every time someone calls 9-1-1 for a medical situation, our dispatchers send resources according to protocol according to the seriousness of the medical emergency and the location you are in. For example, any medical emergency in any city outside of Jonesboro or any area outside of any city limits of any city in Craighead County gets first responders from the local fire department as well as an ambulance dispatch. The exception to this is customers within the Philadelphia and South Ridge fire Districts. Inside the Jonesboro city limits, any serious medical emergency (i.e., chest pains, difficulty breathing, etc.) receives first responders from the Jonesboro Fire Department as well as an ambulance dispatched. Oftentimes the fire trucks are closer to the scene of a medical emergency and can get there sooner to begin assessing and treating the patient.

11. Why do they send the police even when I called back and told them everything was okay?

There are several types of reports that the police respond to that will not be cancelled by telephone:

- Domestic violence
- Child or adult abuse
- Robbery/Burglary calls
- Certain types of alarms
- Molestation or rape
- Most types of Disturbance/Fight calls

12. When I call 9-1-1, why do I get someone different every time? Once, I had to tell my story three times in one night.

The Jonesboro E-911 Center is staffed with anywhere from three to five dispatchers, or three to four dispatchers and a call taker at a time, over three separate shifts. The phone system is designed so that each call is answered in the order it was received, with priority given to 9-1-1 calls. Therefore, when you call several times in a day, it is possible that you will get a different dispatcher each time you call because the original dispatcher may be busy with other calls or tasks, or she/he may have gone home for the day.

13. Why does it take so long for an officer to respond to my call?

Calls are assigned a response level based on the type of activity or urgency. Calls that require emergency or critical responses are incidents posing an immediate threat to life where the threat is present and ongoing, and/or an incident posing an immediate threat to life that involves the actual use or threatened use of a weapon. This also includes crimes against persons or significant property crimes where a rapid response is needed and the incident is in progress, just occurred with the possibility of apprehending a suspect, or the incident is about to escalate to a more serious situation.

What does that mean? Matters that do not involve immediate threat to life or do not have the potential to escalate to a serious incident may experience an extended wait depending on the time of day, call load, and number of emergencies the police must respond to first. Non-emergency events that are not necessarily time critical but do require some response from a police officer may have to wait for an extended period of time.

14. Why does the operator keep asking me questions? If they would just send the police, they would find out all they need to know.

As the reporting party, you are the first and only source of information until a police officer arrives on scene. Dispatchers are trained to ask specific questions relevant to the officer's response. In the few minutes that it takes for the officer to drive to a location, particularly one that is volatile, may things can change. A suspect may leave, a shot can be fired, a burglar can gain entry, or more people can arrive at a fight with weapons. The more information you can provide the better chance officers have of apprehending a suspect, bring a fight under control, or preventing injuries.

15. Why won't they let me talk to a police officer when I call?

The Jonesboro E-911 Center is staffed with highly-trained professionals whose responsibility is to provide community service, interview callers, and relay information to police officers. Officers do not staff any positions in the Center. Simply, police officers are not available to speak to when you call 9-1-1. When you call a non-emergency line, there are some instances when the dispatcher will offer to transfer you to the Desk Sergeant and let you speak directly to the officer there.

16. Why won't they tell me what's going on when I call?

Often, situations are still in progress when citizens call to find out what is happening in their neighborhoods. Dispatchers are not aware of what is working at all places all the time. Furthermore, the situation you may be inquiring about may be sensitive in nature and details cannot be made available to you. many times, the only information dispatchers have is whether or not you will be affected by the current situation. In some cases, the dispatchers will transfer callers to the Desk Sergeant for additional information.

17. How does the 9-1-1 Call taker know my address?

If you don't know the address you are calling from, many times your address and telephone will automatically appear on the 9-1-1 Call Taker's computer screen. This is not foolproof, however, and does not work with cell phones. The 9-1-1 Call Taker will always ask you to confirm the address and telephone number you are calling from.

18. What do you mean you don't have my address, don't you have Caller ID? Doesn't my information show up?

Because of the compatibility between phone systems used in the Jonesboro E-911 Center and the phone company, we do not have Caller ID information available on every non-emergency call that we receive. On some calls, we will have a phone number show up on our screens, and on some calls we will even receive a name and phone number. On the non-emergency lines, we will never receive address information.

19. What if I don't know where I am?

At times, during emergency situations such as traffic accidents, you may not know where you are. The 9-1-1 Call Taker will ask you a series of questions to help you remember where you were headed, what roads you took, etc. Remember, it is your responsibility to take note of what street you are on, what cross streets you are near, what mile markers you passed, etc. Keeping your location in mind will enable the 9-1-1 Call taker to dispatch help more quickly and efficiently.

20. Why does it take so long to get a dispatcher to answer when I'm calling 9-1-1 or the 935-5551 non-emergency number?

It seems like an eternity when there is an emergency and you are waiting for a response. In reality it is only seconds. PLEASE DO NOT HANG UP.

21. Why does the dispatcher hang up on me when I call to report a serious situation?

Dispatchers do not hang up on callers. The click one hears is not a hang up, but rather a transfer to the appropriate agency. DO NOT HANG UP! You are being transferred to the agency appropriate to your call.

22. Why are Dispatchers so abrupt with callers?

The dispatchers have a very serious job to perform and are responsible for quickly obtaining answers to specific questions. they concentrate on setting the facts and acting promptly. This sometimes is mistaken for rudeness. Protecting victims, law enforcement officers and fire department personnel is among the main objectives. Following orders established by law enforcement helps ensure this objective..

23. Why doesn't an officer show up when I call in a situation that is in progress?

The caller must tell the dispatcher they wish to see an officer once the situation has been resolved in order to know what has transpired. Many times callers do not want an officer coming to their door for fear or retaliation from other neighbors. Further, if a situation is initiated at one address and then changes a location, the caller may not witness an officer arriving at the place of apprehension or where the report is taken. Again, the caller must request an officer, after the situation has been taken care of in order to obtain the information.

24. Why does my cell phone call 9-1-1 by accident?

Many of us use our cell phones, hang up and set the cell phone in a holder or on the passenger seat. Many cell phones are pre-programmed to call 9-1-1 when the quic key is pressed. In some cases, even when the keys are locked on your cell phone and it is in your pocket, the cell phone can still get bumped and call 9-1-1.

25. Who pays for 9-1-1?

Every household business pays a small monthly fee for 9-1-1 service on each telephone line that appears on its phone bill. there is no per-call charge for calling 9-1-1. In Craighead County, the monthly service fee for landlines is 5-12% of Tariff Rates per month and Wireless Phones or VoIP both have a service fee of $0.65 per month.

26. What is the difference between Basic 9-1-1 and Enhanced 9-1-1 Service?

Basic 9-1-1 Service - a call-taker at the local Public Service Answering Point (PSAP) must obtain the nature of the emergency and it's location by speaking with the caller or receiving the information via TTY/TDD.

Enhanced 9-1-1 Service - the call-taker at the PSAP has access to a display that shows the caller's phone number and address. Currently, most if not all of the counties with 9-1-1 coverage have Enhanced 9-1-1.

27. How is the Wireless 9-1-1 Service being implemented?

Phase I - when the Wireless Phase I has been completed, the call-taker will automatically receive the phone number as well as the location of the cell tower handling the call. this information is criticalin the event that the phone call is dropped so that the call-taker can work with the wireless company to identify the caller/subscriber.

Phase II - In this phase, the call-taker will receive the caller's phone number as well as his/her location via latitude and longitude coordinates.

28. How many calls are made to 9-1-1 annually?

Each year approximately 200 million calls are made to 9-1-1 in the U.S. According to the FCC, one-third are wireless calls; in many communities, it comprises one half or more of all 9-1-1 calls. In 2012, in Craighead County, 59,193 calls were made to 9-1-1, 49,835 of these were wireless calls.

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Fire Department

Show All Answers

1. What should I do when an emergency vehicle approaches?

Arkansas Law states that when an emergency vehicle approaches the driver of every other vehicle shall yield the right-of-way and shall immediately drive to a position parallel to and as close as possible to, the right-hand edge or curb of the highway clear of an intersection and shall stop and remain in such position until the authorized emergency vehicle has passed, except when otherwise directed by a police officer.

2. Does the Jonesboro Fire Department issue burn permits?

The department does not issue burn permits, and we do not give permission to burn.

3. Can I burn trash on my property? Can I burn my trash in a burn barrel?

No, the Arkansas State Law prohibits the burning of trash, garbage, (i.e. burning wire) or rubbish of any kind. (It specifically states that burn barrels cannot be used to burn trash. It also prohibits the burning of tires for any reason).

(Code 2006, § 7.37.04; Ord. No. 3479, § 4)

4. I need to clear some land for new construction and / or site improvement. Is it permissible to burn the trees and brush on the property being cleared?

Yes, provided the following requirements are met:

 The site must be at least one acre in size.

 The pile to be burned must be at least 100 feet from all property lines.

 Surface vegetation (i.e. burnable grass and brush) must be cleared from the parameter of the pile for at least 100 feet.

 The fire shall be attended until no flame nor smoke is visible.

 Burning can only occur during daylight hours (no earlier than one hour after sunrise…no later than one hour before sunset).

 You must notify the fire department at least 24 hours before you intend to burn your trees and / or brush. This gives the fire department time to come to your location, if needed, to minimize the possibility of problems that could arise as the result of your burning.

(Code 2006, § 7.37.02; Ord. No. 3479, § 2)

5. Can I burn leaves in my yard?

Yes, but the fire department discourages the burning of leaves due to safety concerns and nuisance issues. Instead, residents are encouraged to bag their yard waste and place them near the curbside in front of their home for pickup. Of course, residents may also haul such waste to the landfill themselves if they choose to do so.

If you do decide to burn, you must follow these requirements:

 Only one pile may be burned at a time.

 The pile can be no larger than 3 feet in diameter and no taller than 2 feet high.

 The pile must be at least 25 feet away from all buildings and property lines.

 You must have a way to extinguish the fire (i.e. a garden hose with the water turned on and ready to flow).

 You must stay with the fire as it burns.

 You can only burn during daylight hours (no earlier than one hour after sunrise…no later than one hour before sunset).

 Only leaves, small twigs, grass clippings, hedge trimmings and the like may be burned…absolutely no trash or building construction material may be burned.

(Code 2006, § 7.37.01; Ord. No. 3479, § 1)

You do not need to notify the fire department before burning leaves. Just make sure these requirements are followed and most importantly – Be Safe!!!

6. What happens if the fire department is called out to my open burning?

In Instances of permissible open burning, you must always burn responsibly. If the fire department determines that your fire is an unacceptable nuisance or safety hazard, you may be required to extinguish the fire or the fire department will extinguish it for you. If, on the other hand, the fire department was called due to concerns from the public and your fire is within the guidelines of open burning policies, you may be allowed to continue to burn.

For additional information about the City of Jonesboro’s open burning policies, or to ask other fire department related questions, please feel free to contact us.

7. I have farm land inside the city limits of Jonesboro. Is it permissible to do agricultural burning?

Yes, so long as the following requirements are met:

 You must till, disk, or plow around the field you will burning. This strip must be at least 50 feet wide to help prevent your fire from spreading to an adjacent field or area.

 You must stay with your field fire at all times while it burns.

 Burning can only occur during daylight hours (no earlier than one hour after sunrise…no later than one hour before sunset).

(Code 2006, § 7.37.03; Ord. No. 3479, § 3)

You do not need to notify the fire department before burning your field.

8. My group would like to have a bon fire at an outdoor gathering. Is that ok?

Yes, fires for ceremonial or recreational purposes are permissible. Please be sure to notify the Jonesboro Fire Department at least 24 hours before you plan to have your bon fire. This will give us an opportunity to discuss safety concerns and also minimize the possibility of problems that could arise as the result of your ceremonial / recreational burning.

9. Does Jonesboro’s burn ordinance affect outdoor cooking?

Not at all. Outdoor cooking in grills, cooking pits, or outdoor fire places are completely permissible. However, you should never leave your cooking unattended.

10. I have an old building I plan to Demolish. Can I burn the rubbish materials?

No, Arkansas State Law prohibits the

burning of such material. Likewise, if you

plan to remodel a house or building, the scraps created by the construction and the rubbish materials removed from the structure cannot be burned.

Sec. 30-93. - Prohibited Acts

(Code 2006, § 7.37.04; Ord. No. 3479, § 4)

11. I am interested in becoming a firefighter... how, when, where can I apply?

Our department operates under rules of the Jonesboro Civil Service Commission. Entrance exams are given on an annual basis, usually in June or July of each year. The test is comprised of a written exam and a physical agility test. After the testing succession a list of qualified candidates is created in the order of the final scores. If a position becomes available over the course of the next 12 months a candidate is selected from the list.

State law requires that candidates must be between the ages of 18 and 34 years old to become a newly employed firefighter in Arkansas. For more information about the employment process contact the Human Resources Department at 870-933-4640.

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Government

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1. Who maintains this web site? How do I contact them?

The Communications Department maintains this website. You can contact them by calling 870-336-7164 or by email. The Communications Department is located at:

Municipal Center

300 S. Church St.

Jonesboro, AR 72401

2. How do I get a marriage license?

Marriage licenses are handled by the Craighead County Clerk. You can contact them by calling 870-933-4520. You can also visit their web page to find additional contact information as well as helpful information regarding marriage licenses.

3. The Metropolitan Area Planning Commission (MAPC) has approved my rezoning. What do I need to do in order to place it on the City Council agenda for approval?

Once a rezoning has been approved by the MAPC, you must submit an ordinance, plat and publication fee in order for it to be placed on the City Council agenda. The ordinance and plat need to be submitted via email to Donna Jackson in the Office of the City Clerk prior to the publication fee being paid. The publication fee is a per word fee.

The fee can be paid at the City Collector's Office at the Municipal Center, 300 S. Church Street. Contact the City Collector's Office at 870-932-3042 to find out the current publication fee. Also, hard copies of the ordinance and plat, as well as a receipt from the City Collector's Office showing payment, will need to be submitted to the Office of the City Clerk in City Hall. The ordinance and plat, as well as the publication fee, must be submitted by 10 a.m. on the Thursday before the City Council meeting. The City Council meets on the first and third Tuesday of each month.

Note: Ordinances are legal documents. You and/or your attorney are responsible for their content.

4. I have a street / alley that I would like to be abandoned or vacated. What do I need to submit so I can put it on the City Council agenda?

In order for an abandonment to be placed on the City Council agenda, the following items must be submitted to the Office of the City Clerk by 10 a.m. the Thursday before the City Council meeting:

• A notarized petition from adjoining property owners authorizing the abandonment - all property owners with property touching the area to be abandoned/vacated must sign the petition. The original petition must be submitted to the City Clerk's Office.
• A resolution requesting a public hearing regarding the abandonment
• A notice to be published in the newspaper announcing the public hearing (time and date can be left blank and will be filled in by the City Clerk's Office after the passage of the resolution)
• An ordinance authorizing the abandonment
• A plat of the property
• Letters from all utility companies authorizing the abandonment (companies included but not limited to: Ritter Communications, City Water and Light, Suddenlink, Centerpoint, AT&T)
• A letter from the City of Jonesboro Planning Department and Engineering Department authorizing the abandonment
• Receipt showing payment of publication fee*

*The publication fee can be paid at the City Collector's Office in the Municipal Center, 300 South Church Street. They will provide you with a receipt that needs to be submitted with the rest of your documents to the Office of the City Clerk. Contact the City Collector's Office at 870-932-3042 to find out the current publication fee. It is asked that the notice and ordinance are provided via email prior to paying the publication fee in order for the fee to be calculated more efficiently.

5. Is there a deadline for placing items on the City Council agenda?

Yes. Items must be submitted by 10 a.m. on the Thursday before the City Council meeting. The City Council regularly meets on the first and third Tuesdays of each month.

6. I visited the Agendas & Minutes page and noticed some of the recent meeting minutes are not on the web site. Why?

During a meeting the Council or council committee may vote to make changes to the minutes. To ensure accuracy, meeting minutes are not published on the web site until they have been approved by the committee and/or Council.

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Inspections

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1. How much is my building permit going to cost?

Based on Project Cost

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Intranet

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1. How do I access Employee Navigator?

Please follow this link to access Employee Navigator. Note: You must have already signed up for Employee Navigator to be able to access your account.

2. I have a question about Employee Navigator.

Please follow this link for frequently asked questions regarding Employee Navigator.

3. I am changing from part time to full time. What happens?

Your pay may change and you will be eligible for benefits including medical, dental, vision, and retirement. See HR for more information.

4. I am changing from full time to part time. What happens?

Your pay may change and you will no longer have the availability of benefits including medical, dental, vision and flexible spending account (FSA). All of your benefits will stop at the end of the month in which you change status. Your FSA will stop immediately, but you may be able to use the funds until the end of the plan year by using a manual claim form or by online submission.

5. I have been injured on the job. What do I do next?

If you have been injured on the job please use the workplace injury packet and follow the instructions in the paperwork.  The Workplace Injury packet is located on the employee intranet page.

6. How do I change my Federal and State withholdings?

You can print the FED WH (W-4) and the state withholding form. Complete and submit the form to HR.

7. When I retire and turn 65 with medicare, do I get to keep my insurance through the city?

No, you are only able to keep the plan up to the age of 65.

8. Is my dependent still covered if they are aged 65 or over?

Yes, dependents can still remain on the plan until the employee turns 65. However, it might be more fiscally advantageous for said dependent to go to Medicare.

9. How long does my Short Term Disability (STD) last?

Short Term Disability will last up to 6 months from the date you are initially off work.  After it stops, if you have LTD it will start where the STD stopped.  

10. How long does Long Term Disability (LTD) last?

Long Term Disability (LTD) will last until the age of 65 as long as the premiums are paid. 

11. What is a deductible?

The amount you're responsible for paying for covered medical expenses before your health insurance plan begins to pay for covered medical expenses each year.

12. How do I add a family member to my insurance?

The general rule is usually you can only make changes to benefits during the annual "Open Enrollment Period" each December. There are exceptions to this rule when you have a "qualifying event". Examples of a qualifying event is a birth of a child, marriage, or divorce, etc. Contact your HR representative for further information.

13. How do I use my TCP account?

Using TCP to request paid time off

Using TCP to clock in/clock out

Using TCP to approve your time

14. When does my insurance coverage start?

Coverage starts the first month after 30 days of employment. Premiums start one month before effective date of benefits.

15. What holidays do city employees get off?

See employee page for further information.

16. I have left the company, when does my coverage end?

The month in which an employee was terminated

17. Whom can I put on my insurance?

Typically speaking, an employee's child, a qualifying child, and a qualifying relative are considered dependents.

18. What is a qualifying event?

Some examples of qualifying events include: Change in marital status, birth or adoption of a child, death of a covered dependent, loss of eligibility status by a covered dependent, change in employment status that affects eligibility for coverage

19. I have lost my WEX or LIVELY card, How do I order a new one?

Please contact the HR department at 870-933-4640 or at hr@jonesboro.org for more information.

20. Where can I find more information about the Employee Assistance Program?

Under the "Important Forms" section of the page, click on the Employee Assistance Program document to be able to view the EAP tri-fold.

21. What is the maximum out of pocket expense for an individual and/or a family

Refer to pages 4-6 of the Benefit Guide below.

Benefit Guide 2023

22. How do I update my personal information with the Human Resources department

See link below for address change. Fill out the form and submit to Human Resources.

Employee Change Request Form

23. How do I file a Long-Term Disability claim?

Fill out the Long Term disability claim form.  Submit to HR. We have to fill out a section also.  We will fax it to the proper people and submit it for you. 

24. How do I file a Short-term Disability claim?

Fill out the Short-term disability claim form.  Submit to HR. We have to fill out a section also.  We will fax it to the proper people and submit it for you. 

25. What is myBlueprint?

My Blueprint allows a member to view their health plan information. On the site a member can access benefits and coverage, claims, pharmacy information, and many of policy details.

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Land Bank Commission

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1. What is a land bank?

A land bank is a government entity focused on the conversion of vacant, abandoned, and tax-delinquent properties into productive use.

2. What is the purpose of the Jonesboro land bank and the Jonesboro Land Bank Commission?

The purpose of the Commission is to reverse urban blight, increase homeownership and the stability of property values, provide affordable housing, improve the health and safety of neighborhoods within the City of Jonesboro, and maintain the architectural fabric of the community.

3. How many land banks are operating throughout the country?

There are approximately 170 land banks operating throughout the country.  There are two operating in Arkansas – Little Rock and Jonesboro.

4. What policies govern the acquisition of properties into the land bank inventory?

• Proposal and request by nonprofits that identify specific properties for acquisition.
• Properties that are subject to a City lien and can be foreclosed on by the City.
• Proposals and request by government entities.
• Proposals and request by private developers.
• Input from citizens and neighborhoods.
• Properties that are considered vacant and abandoned.
• Properties that are delinquent on their ad-valorem real property taxes.
• Properties that are environmentally contaminated and have secured funds for cleanup.
• Properties that are available through donation by a private owner.
• Properties that are bank foreclosed.
• Properties that will allow for the creation of additional greenspace.
• Improved properties that are the subject to an existing order for demolition.
• Non-conforming, undevelopable vacant properties.
• Properties that would form a part of a contiguous or scattered land assemblage development plan.
• Properties that will result in planned development that benefits the community. 

5. What are the priorities concerning the disposition of properties from the land bank inventory?

• Develop affordable housing
• Support homeownership
• Market rate housing development
• Social service providers
• Side lots
• Development of public green space (parks and gardens)
• Retail and commercial development
• Multi-family rental development
• Tax-exempt institutions
• Development of rental housing
• Public uses and buildings
• Planned Unit Development (ownership)
• Historic preservation

6. Priorities as to who purchases property from the land bank:

• Individual homeowners
• Non-profit developers
• Educational institutions
• Government
• Tax-exempt institutions
• For-profit residential developers
• Multi-lot developers
• Corporations, businesses, retail, etc.
• Side lot candidates

7. How does the land bank acquire property for the land bank inventory?

There are four main ways to bring property into the land bank:

• Property Donations
• Lien/Tax Foreclosures
• Money from the city’s general fund
• Money received from grants

8. Can I attend Commission meetings?

Yes, all Land Bank meetings are open to the public.  The Commission meets on the second Tuesday of each month at 12:00 pm in the Council Chambers of the Municipal Center at 300 S. Church Street in Jonesboro.  If you have questions, feel free to contact us by phone at 870-336-7291 or via email at derrel.smith2@jonesboro.org

9. Who are the current land bank commissioners?

• Dr. Bob Warner, Chair – Represents Ward 1
• James McLeod – Represents Ward 1
• Gabe Roberts – Represents Ward 3
• Drew Waddell – Represents Ward 3
• Amanda Eaton – Represents Ward 4
• Jeffrey Herndon – Represents Ward 5
• Dennis Zolper – Represents Ward 5
• Corey Mills – Represents Ward 6
• Daisy Freeman – Represents Ward 6
• Derrel Smith – Director of Planning & Zoning 
• Monica Pearcy – Senior Planner 
• Heather Owens – Assistant City Attorney

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NEA Regional Transportation Planning Commission

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1. What is the Northeast Arkansas Regional Transportation Planning Commission?

The Northeast Arkansas Regional Transportation Planning Commission (N.A.R.T.P.C.) serves as the official Metropolitan Planning Organization for the cities of Bay, Bono, Brookland, Jonesboro and some unincorporated parts of Craighead County.

2. What is a Metropolitan Planning Organization (MPO)?

An MPO is a transportation-planning body composed of locally-elected officials and representatives from state and local transportation agencies for urbanized areas with populations greater than 50,000. The MPO was created to ensure that existing and future expenditures for transportation projects and programs are based on a comprehensive, cooperative and continuing (3-C) planning process.

3. What does a Metropolitan Planning Organization (MPO) do?

The MPO is responsible for planning and developing a safe, efficient, and multimodal transportation system for the region. Major work activities of the MPO include development and maintenance of the following:

•  A Metropolitan Transportation Plan (MTP) - a guide for transportation investments in the MPO area for the next 25 years (The N.A.R.T.P.C. updates its MTP every five years) 
• A Transportation Improvement Program (TIP) - a three to four-year program of anticipated highway and transit improvements in the MPO area. (The N.A.R.T.P.C. updates its TIP every three to four years) 
• A Unified Planning Work Program (UPWP) - identifies the tasks to be performed by the MPO and its member agencies using MPO funds. (The N.A.R.T.P.C. prepares a new UPWP each year) 
• A Public Participation Plan (PPP) - describes the ways in which the MPO involves citizens in the transportation planning process. (The N.A.R.T.P.C. reviews its PPP regularly and updates the plan as needed) 

4. How is the Metropolitan Planning Organization funded?

80% of the MPO is funded by the Federal Highway Administration (FHWA) and Federal Transit Administration (FTA) through the Arkansas Department of Transportation.

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Planning and Zoning

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1. Are the City of Jonesboro Codes and Ordinances Online?

Yes.  The City Codes can be found by clicking here.  Ordinances that have been adopted but not yet codified can be found by going to the City’s Website and Clicking on Code of Ordinances.

2. What does Grandfathered mean?

Grandfathered is another way to describe something that is considered existing and nonconforming. Grandfathered or existing non-conforming is a term used to describe a situation that existed prior to the adoption of a new ordinance or law.

3. Do I need a permit for my residence?

A permit is required on any work on your house or property that is not maintenance or cosmetic.  If you are building something new, such as a garage, shed, accessory building, deck with roof, house, or redesigning, remodeling, alteration, as in roof, window/doors, siding you will need a permit.

4. What do I need to apply for a Commercial Application?

The City of Jonesboro Planning and Zoning Department suggest that you call (870) 932-0406 and set up a Pre-submittal Meeting for Commercial Application so that you can meet with all Departments to help answer all your questions.  Pre-submittal meetings gives the opportunity to provide general comments on the feasibility of the proposal, discuss the specific land use procedure and fees required to process and review the application(s). The specific land development process will depend upon the type of development proposed, the location of the proposed development, and the applicable zoning resolution requirements.

5. Signs, do they require permit for my business?

Yes, if you are adding, modifying or altering your sign, it requires a permit.

6. Does Banner Signs require permits?

Yes, all Banner Signs require permits and there are time limits on having them up for display.

7. I would like to place an off-premise sign advertising my business, service or organization, along city streets or on other property. What are the City's requirements concerning this type of signage

This type of signage is prohibited in the City of Jonesboro. Off-premise signs are defined as signs, which advertise products, or businesses, which are not located on the same location as the sign.  An owner's permission to place a sign on property does not allow having the use of the sign.

8. Does a fence require a permit?

Yes, the City Code regulates the location, height, and material of any fence.  Any fence that is leaning, sagging, or missing supports requires replacement or repairs.  A fence permit is required for all new fencing.  To obtain an Application for fencing and submitting please call the City of Jonesboro Planning and Zoning Department at (870) 932-0406.

9. What is the zoning for a particular property?

Please contact the City of Jonesboro’s Planning Department at (870) 932-0406 and we will be glad to look that up for you.  On the Website, you may view the City’s Zoning Map regarding properties within the City of Jonesboro.  See Zoning Map by going here.

10. How do I determine if a lot is buildable?

The City of Jonesboro does not provide legal determinations of suitability for real estate.  Please refer to the City’s Zoning Ordinance for requirements for construction within the City limits.  The City suggest that you hire a Civil Engineer or Land Surveyor to help apply the Local, County and State Requirements.

11. What can I do with my property?

The City of Jonesboro zoning regulations establishes the uses that are allowable on the property, which can be found here or by calling the Planning and Zoning Department at (870) 932-0406.

12. What are the building Setbacks?

Building setbacks are minimum distances by which any building or structure must be separated from a property line. These setbacks assure the adequate distance to provide for supply of utilities, drainage easements, fire protection and more generally to assure the health safety and general welfare of property owners.

13. How can I find out the building setbacks for my lot?

Please contact the City of Jonesboro Planning and Zoning Department at (870) 932-0406.  The Planning Department needs to look at each individual lot due to easements and setbacks that are filed on each lot due to plat filings.

14. I would like to add an accessory structure (swimming pool, detached garage, deck, etc.) to my property. What are the limitations for such structures?

The City of Jonesboro has minimum zoning standards concerning accessory structures (size restrictions, height, location and setback requirements.  For more information concerning these standards and to obtain a Building Permit, please contact the Planning and Zoning Department at (870)932-0406.

15. Can I construct a guesthouse or second dwelling on my lot?

The City of Jonesboro Zoning Ordinance states that only one dwelling may be placed on a lot or parcel of land.  If you are wanting to construct a mother in law quarters etc., you can apply for a Conditional Use.  Please contact the Planning and Zoning Department at (870) 932-0406 for the application process.

16. What is my permit status?

If you have a pending permit under review, information about the permits status maybe obtained either at the Planning and Zoning Department (870) 932-0406 or in the Inspections Department (870) 933-4602.

17. How do I obtain a zoning certification letter?

Please contact the Planning and Zoning Department at (870) 932-0406 and one of the planners will follow up with your request.

18. Can I open a business out of my home?

The City of Jonesboro has a Home-Based Business Permit.  For any business that a person is wanting to open within their home, they must comply with the City of Jonesboro Codes, which limits the type of business’s that can be operated out of you home.  Permitted Home Business’s typically involve office use without employee’s, inventory or storage.  Please contact the City of Jonesboro Planning and Zoning Department to apply for a Home-Based Business at (870) 932-0406.

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Sanitation

Show All Answers

1. Why wasn’t my trash picked up?

All trash must be bagged, tied, and placed inside the container with the lid closed for collection. Trash carts must be placed curbside by 6:00 am on collection day.

2. What do we do with glass?

Glass is no longer collected through curbside collection; you may take glass to the Recycling Center located at 806 Burke Street.

3. What items are recyclable?

#1 & #2 plastics, aluminum or steel cans, newspaper, office paper, junk mail, corrugated, or light-weight cardboard.

4. How do I purchase a recycling cart?

Recycling carts can be purchased from the city collections department located at 300 S Church St or purchased over the phone with debit/credit at 870-932-3042.

5. When is yard waste collection?

Please view the yard waste collection schedule at https://www.jonesboro.org/DocumentCenter/View/8342/Limb-Collection-2022 

However, it is best to take your yard waste directly to the city incinerator located at 2650 Lacy Drive for faster service.   

6. When is recycling collection?

See recycling collection map here.  

A yellow sticker on your recycling cart means collection is twice a month: the 1^st and 3^rd week of the month on the day of your trash pick up.  

An orange sticker on your recycling cart means collection is twice a month: the 2^nd and 4^th week of the month on the day of your trash pick up. 

7. How do I dispose of tree limbs?

Tree limbs are collected every five weeks in your area.  Please view the yard waste collection schedule at https://www.jonesboro.org/DocumentCenter/View/8342/Limb-Collection-2022 

However, it is best to take your yard waste directly to the city incinerator located at 2650 Lacy Drive for faster service.   

8. Is there a place I can take tree limbs, brush, grass or leaves?

Yes, take them to the incinerator located at 2650 Lacy Drive.

9. How do I dispose of fencing, construction material, furniture, appliances, bedding, computers, and etc?

Take to Legacy Landfill (Craighead County Solid Waste Disposal Authority) located at 238 CR 476 just off Hwy 1 South. 

10. How much does Legacy Landfill charge?

Jonesboro residents do not have to pay for solid waste disposal at the landfill unless they have construction material.  All businesses do have to pay.  The current cost is $42.50 per ton plus 7.5% sales tax.  If you bring less than 440 pounds the cost is $10 with sales tax included.  Tipping fees are adjusted March 1 of each year.

11. How do I dispose of paint?

Paint must be dried before being disposed of at the landfill. You can pour kitty litter, newspaper, sand into the paint can leave lid off for a couple days let the paint dry. Once the paint is dried out you can take to the landfill.

12. What is the address of the recycling center?

806 Burke Ave.

13. What do I do if I have extra trash?

A time occurrence due to special occasion or a holiday contact the Sanitation Department at 870-932-7520 for collection. If you regularly have loose trash you will need to purchase a 2^nd cart or begin recycling by purchasing a recycling cart.

14. When should I place limbs curbside?

Place limbs curbside by 6:00 am on Monday of the week of your collection.  Please view the yard waste collection schedule at https://www.jonesboro.org/DocumentCenter/View/8342/Limb-Collection-2022 

However, it is best to take your yard waste directly to the city incinerator located at 2650 Lacy Drive for faster service.   

15. What if my cart has a hole in it, missing wheels, lid?

Contact sanitation department for replacement.

16. My cart stinks can I get a new one?

No, it is your responsibility to make sure that your cart is washed and all trash is bagged, tied, and placed inside the container. If you have problems with flies, maggots or other varmints you can use lyme or some other type of agent that keeps insects away.

Watch this short video on how to clean out your trash container: https://www.youtube.com/watch?v=syxZb2rgrec 

17. Do I own my cart?

The city provides every household with one cart; if you move or relocate you will need to place the cart inside the garage or beside the house for the next family.